Terms & Conditions

  • If you pay by credit card we charge an additional 2% of the total price
  • We don´t accept American Express
  • Your passport/ID card it´s necessary to carry throughout the duration of tours
  • All tours finish at city centre ( except tours 7A, 8, 8A, 21)
  • Pick-up service is free of charge (except tours 7A, 8A, 22, Hop On –Hop Off)
  • No drop off service back to your hotel (except tours 8, 21)
  • All guided tours are always bilingual (except tour 6)
  • All of our tours and trips are guaranteed in english, other languagues (german, italian, spanish, russian, french) upon request
  • Student prices: you´re obligated to present your Isic card throughout the duration of tours otherwise you'll pay the price difference
  • No refund for: missed pick-up/departure time, delay of pick-up, weather conditions, get lost on the tour, traffic jam, unexpected changes in opening time of visited sites, purchased tickets, traffic restrictions , force majeure
  • Pick-up time is different from departure time and have to be respected
  • Pick -up for hotels in walking distance – our assistant will walk you
  • Any complaints have to be made immediately after end of the tour at the statring point – Na Příkopě 23
  • Museums, castles : we can guarantee only english commentary
  • We´re not responsible for forgotten personal belongings on buses, boats or visited sites
  • We don´t offer senior discount
  • Children prices: up to 10 years-old (under 2 years-old for free)
  • Cancellation terms and conditions: cancellation free of charge 24 hours in advance

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